FAQS
Ordering and Delivery
1How can I get a Scent 3 device?
You can order your device directly from our online store at https://scent3.com/
2When will my order arrive?
Typically, your order will be delivered within 1-3 business days. For remote areas, it may take up to 5 days.
Pricing and Payment
1What payment methods do you accept?
We accept various payment methods including cash, credit cards, and bank transfers. Enjoy convenient installment options when shopping online.
2Is VAT included in the prices?
Yes, all prices on our website include Value Added Tax.
Fragrance Diffusers
1How do Scent 3 diffusers work?
Our diffusers use advanced nanotechnology to disperse fragrance oils as microparticles, providing superior coverage and a longer-lasting scent.
2What size area can your diffusers cover?
We offer a wide range of diffusers to suit various spaces, from small rooms and cars to large areas like hotels, malls, and hospitals.
3How can I choose the right diffuser?
Let us help you find the perfect diffuser for your space. Simply measure your room in square meters, and our representative can visit you to recommend the best option.
4How do I use a Scent 3 diffuser?
Using a Scent 3 diffuser is easy. Simply insert the fragrance oil into the device, plug it in, and turn it on.
5Do the diffusers require maintenance or cleaning?
Your diffuser may occasionally need cleaning or maintenance. This service is available for free under warranty.
6I'm having trouble setting up my diffuser. What should I do?
Please contact our technical support for quick and easy troubleshooting.
Essential Oils
1Can I try the fragrances before I buy them?
Absolutely! You can try our fragrances before purchasing by requesting a sample kit from our sales representatives or visiting one of our stores.
2Do I need to dilute the oil with water?
No, simply fill the diffuser with the fragrance oil as is. Do not add water or any other substance.
3How long does a bottle of fragrance oil last?
A bottle typically lasts for a month when the device is operated for 12 hours a day at a diffusion level of 12 out of 20.
4Are Scent 3 fragrances safe?
Our fragrances are natural, safe for children and pets, and approved by international and local authorities.
5Can I use other oils in the diffuser?
While you can, we recommend using Scent 3 oils for optimal performance and to maintain your warranty. Our oils are pure and meet the highest quality standards.
Warranty and Maintenance
1Is there a warranty on the diffusers?
Yes, all our diffusers come with a 2-year warranty from the date of purchase.
2How much does maintenance cost?
Maintenance is free of charge during the warranty period. For out-of-warranty repairs, costs may vary depending on the issue.
Returns and Exchanges
1What is your return policy?
If your product is defective or does not meet our quality standards, you can return or exchange it within the warranty period.
Rental Services
1Do you offer rental services?
Yes, Scent 3 offers rental services for businesses, including government agencies.
2What are the rental terms and conditions?
The rental period is typically one year and is renewable. To avail this service, businesses need to provide the required documents.
3What happens if the device is lost or damaged during the rental period?
In such cases, you will be responsible for the cost of the rented device.
